Commonly Asked Tech Questions

Screen is black:

Often if your phone's screen goes black, it is when it is supposed to be launching an augmented reality scene and has not been given permission to utilize the device's camera. Augmented Reality needs to use the device's camera to function. Please check in your device's settings that you have enabled permission for camera use inside the game you are playing. (email to [email protected])

Have a Question? Submit your ticket below